An AI Operating System for Institutional Knowledge

Overview

A services business held most of its expertise in people's heads and in years of unsearchable threads. We made that knowledge retrievable.

Challenge

Answers existed but could not be found. New staff took months to become useful, and senior specialists spent their days re-answering solved questions.

Solution

We built a retrieval layer over the company's documents, tickets, and threads, with answers cited back to their source so staff can verify rather than trust blindly.

Unanswerable questions route to a specialist and the resolution feeds back into the index.

Results

Knowledge retrieval is 5x faster, and the load on senior specialists dropped 45%.